Iolani Store - Policies & Procedures

The Iolani Store strives for complete customer satisfaction. Here, find quality merchandise at a reasonable price. You will receive your purchase in a timely, secure and safe manner. Every purchase benefits student activities.

Iolani School Bookstore
563 Kamoku Street
Honolulu, Hawaii 96826
Ph: (808) 943-2203
Fax: (808) 943-2297
iolanistore@yahoo.com


Exchange Policy:
The Iolani Store stands behind the quality of its products. If you are not satisfied with any item you receive for any reason, we will exchange the unused, undamaged item for the same item in a different color or size within 30 days of purchase. Please send the item to be exchanged back to Iolani and include a note with your contact information and reason for exchanging the item.

In the unlikely event that your order was processed incorrectly or you received a defective item, the Iolani Store will take back that item and credit you the purchase price, original shipping costs as well as the costs you incurred in shipping the products back to us.

Ship returns to:
Iolani School Bookstore
563 Kamoku Street
Honolulu, Hawaii 96826


Shipping:
The Iolani Store ships most orders within 7 business days after the order has been placed. Merchandise is packed securely and carefully. The store uses the most cost-effective and timely shipping methods within Hawaii, to the mainland, and internationally. For questions regarding shipping, please email iolanistore@yahoo.com or call (808) 943-2203. Mahalo.

Priority Mail
Priority Mail is available to United States addresses and should take 3 -5 business days (excluding Sundays and holidays), but does not have a guaranteed delivery time.

Purchase total    Shipping & Handling fee
Less than $5   $2.00
$5.01 to $15   $4.95
$15.01 to $25 $10.70
Greater than $25.01 $14.50


International Orders
International shipping is unavailable at this time, but we hope to make this option available in the near future. Please check back again.

Pick-up at Iolani School
If you choose to pick up your purchase at Iolani School instead of having it shipped to you, choose "Pick up at Iolani" as your shipping method. You will receive an email informing you of when your purchase is ready for pick up. All online purchases can be picked up at the Iolani Book Store, on the ground level of the Nangaku Building, next to the Lower Gym. Visitor parking is available in front of the Nangaku Building. The book store's hours of operation are Monday through Friday, 7:00 a.m. to 3:30 p.m., except school holidays. The book store's phone number is (808)943-2203.



(revised 10/14/10)